Connections Advisor

Competitive | Poole | Contract
Posted 12 days ago

Connections Advisor
Temporary, 3-6 months
£8.65 per hour

Interquest Solutions are working on behalf of their client, a renowned telecommunications company based in Poole, looking for a Connections Advisor to join their team.
You will be working within a customer service focused team to ensure the accurate and timely connection of mobile and landline telephony services and subsequent payment of commissions. The purpose of this job is to provide industry leading levels of service and knowledge to our customers. To provide cover across different support teams to ensure resourcing meets service requirements

Job duties:
• Ensure the completion and timeliness of all activities according to monthly schedule
• Ensure all credit vets, connections, upgrades, migrations, ports and post connections support requests are completed professionally and accurately within agreed timescales.
• Ensure that all full service and manual imports are processed accurately and on schedule.
• Ensure that all connection and non-connection administrative activities are fulfilled daily
• Take an active role in ensuring partner’s requests meet the criteria of the networks, therefore minimising risk and supporting the Commissions team as required.
• Take individual responsibility for keeping up to date with all network changes and CPW promotions and propositions.
• To work as a team player and adopt a flexible approach to the needs of the whole Partner Support Team.
• Present a positive, professional, team-focused and efficient image at all times.
• To provide first class customer service and support to all our dealers

Essential skills:
• Intermediate level for Microsoft Office, specifically Excel and associated software
• Good experience of working within a large volume operations
• Able to deliver to tight deadlines on a daily/weekly basis
• Strong analytical skills
• Able to prioritise workloads to meet deadlines
• Knowledge of telecoms industry
• Skilled use of database software

If you have the skills we are looking for, please apply today!

For more information about this role, please contact:

Anna Massey
01892 553 244

See Anna Massey's jobs
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