IT Service Delivery - Access Management

Competitive | London | Permanent
Posted 1 month ago

We are supporting our not for profit client to help them embark on a business critical and organisational IT transformation, increasing their user base by 300% over a three year period. As part of this, they are seeking for 2 Access Management Analysts to join their IT Service Delivery team.

Your primary role is to follow direction and support the Service Delivery function. Assisting with monitoring queues, reporting, knowledge management, taking calls and other administration activities. Part of you role would be to support the first line team, coordinating and resolving basic IT account creation, deletion and management.

As IT Service Delivery you will manage new requests, simple resets, troubleshoot basic access management areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Experience that would be beneficial:

Experience and confident in using IT applications

Customer service experience

Ability to maintain accuracy and attention to detail while working at speed to meet deadlines and targets.

You will report directly to the IT Service Desk Manager.

The organisation is an inclusive and supportive organisations that believes everyone should have access to the same opportunities, so you will be a thought leader in driving understanding of others’ differences. The organisation is committed to making you a part of something incredible and driving social change through technical solutions. You’ll feel included, valued, challenges and supported, and will feel like you’re doing more than just a job.

For further information, please apply with your CV

For more information about this role, please contact:

Joanne Tuscano
0207 025 3622

See Joanne Tuscano's jobs
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