Contract Administrator

£17,500 | Northampton | Permanent
Posted 2 months ago

Contract Administrator

Interquest Solutions are currently working on behalf of their client, a renowned electronics company looking for a Contract Administrator to join their growing team in Northampton

The purpose of the job is to ensure resolution of customer’s queries, both internal and external are to the customer’s satisfaction in an accurate and timely manner and to ensure the processes followed are compliant with internal procedures

Job duties:
• To ensure the billing process adheres to company procedures and customer requirements.
• To administer the process of a customer query and ensure resolution to the customer satisfaction in an accurate and timely manner.
• Maximise the level of efficiency of resolving customer queries and tickets to aid in the delivery of a seamless end to end process for the customer to meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction
• Customer call handling to resolve queries and customer issues.
• Process contract administration amendments.
• To ensure readings are entered accurately to maintain correct billing
• To administer the credit and rebill process having gained appropriate approval.
• To support the team leader to ensure departmental targets and objectives are met.
• Assist in relevant projects, when required.

Key skills required:
• Numerate and literate
• PC literate with good excel
• Must be able to read/write/speak the local language where the Shared Service Centre is located.
• Excellent communication skills
• Ability to accurately process data within given timescales
• GCSE level – Grades A-C in English and Math
• Excellent attention to detail a must
• Must be able to prioritise and make decisions within their given remit and escalate where required
• Must be an effective and confident communicator (written and verbal)
• Ability to prioritise and work to company deadlines
• Minimum of one years’ experience in an office environment
• Customer handling and experience of using various systems a must

If you have the skills we are looking for, please apply today!

For more information about this role, please contact:

Hazera Begum
0207 516 1240

See Hazera Begum's jobs
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