Service Desk Analyst

Competitive | London | Contract
Posted 29 days ago

About the Opportunity:
We are looking for friendly, enthusiastic people who enjoy working with the IT department as a Desk Analyst. You must be motivated, work well under pressure and able to multi-task. This Service Desk environments offers cutting edge technology and professional work.

Core Responsibilities:
• User support and exceptional customer service
• Be present and visible in the Help Desk area
• Act as a first point of contact for IT, Network & Telephony queries
• Ensure customer satisfaction
• First line requests
• Identifying and assisting in the elimination of problems
• Handle constantly changing flow of call volume; remain productive during slow times, be able to multitask effectively during busy times
Job Requirements

• Associates Degree or equivalent education.
• Excellent customer service skills
• 2 years of experience in a customer service related role.
• 2 years experience working in an IT help desk environment.
• Working knowledge of Microsoft Office
• Excellent communication skills (verbal and written)
• Excellent administration skills
• Strong attention to detail
• Ability to interact with multiple levels of personnel and management

For more information about this role, please contact:

Andrea Niste

andrea.niste@interquestgroup.com
0207 516 1235

See Andrea Niste's jobs
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