24x7 IT Support Engineer

£32,000 | London | Permanent
Posted 3 months ago

ITOC Engineer (Shift 4 on, 4 off) - London - CCNA/CCNP - PC - Server - Network

My client provides ICT solutions in more than 100 countries globally, based in London they require an experienced ITOC Engineer. As a 24x7 shift engineer at IT operation centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of customers' services in the event of faults and issues

Job Responsibilities:
- Provide technical support, create design and proposals for Solutions Division customers
- Manage a variety of customer fault calls
- Update Trouble ticket system and customer documentation
- Attend customer meetings regarding issue, projects or maintenance work
- Create ad-hoc reports concerning customer issues as and when required

Knowledge, Skills and Experience:
- Knowledge & proficiency is MS office excel, Word, PowerPoint and Visio
- Experience in the maintenance and installation of network infrastructure, Security, Server or Virtualisation
- Proven customer service and facing experience at all levels
- At least a valid CCNP/CCNA, JNCIP, MCSE, VCP or equivalent
- Experience in implementing and troubleshooting network or PC/Server throughout OSI 7 Layer.

If you would like to know more about this opportunity please call me on 01442 285020 or email joe.burder@interquestgroup.com

For more information about this role, please contact:

Joe Burder

joe.burder@interquestgroup.com
01442 285 020

See Joe Burder's jobs
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