Dealer Support Adviser

Competitive | Sundridge | Permanent
Posted 4 months ago

Job purpose

This role would provide a great opportunity for someone looking to develop a professional career in Finance. It includes supporting existing relationships with current retailers as well as compiling new setup requests and configuring new retailers on the system. The role also includes working closely with various departments within the business.


- Dealer Sign Off – Compiling retailer setup packs in an acceptable format, ensuring a dealer meets set criteria. Keeping the sales team updated on progress and ensuring sign offs are done in a timely fashion.
- Maintaining retailer folders and amending where appropriate.

- Dealer Setup – Configuring a new retailer on the system, passing relevant information back to the sales team and supporting the new relationship through its early stages.

- Deal with inbound support and sales calls – Communicating with the sales team and the retailers, helping resolve issues and answering questions where necessary. Additionally taking information on new potential retailers and passing information on to the appropriate area sales manager.

- Day to day system support – working with operational departments within the business to maintain high efficiencies and ensuring SLA’s are met, not limited to but including amending a retailer’s configuration and resolving issues where appropriate.

Knowledge, skills and experience required


- Experience of working in a team in an office environment is essential

- Good negotiation/objection handling skills

- Knowledge of treating customers fairly (TCF)

- Awareness of current FCA regulations

- Ability to understand and comply with documented processes, policies and procedures

- Excellent verbal and written communication


- Good educational background with proficiency demonstrable in maths and English

- Computer Literate, including MS office products and Email


- Adaptable and flexible

- Excellent verbal and written communication skills

- Accuracy and attention to detail

- Ability to work as part of a team but also to take initiative

- Enthusiastic ‘can do’ attitude is essential

- Able to work under pressure and to tight deadlines within the team

- Professional and well-presented

- Establishes effective working relationships

- Customer focussed approach

- Reliable member of the team

Additional information

- Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)

- Must be able to reliably commute to office

- Shifts, 1 weekend in 4 - Saturday 9-5 (day in lieu earnt for working them) and occasional bank holidays throughout the year

For more information about this role, please contact:

Sarah Chatt
07887 510 355

See Sarah Chatt's jobs
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