Service Delivery Lead

£42,000 | Peterborough | Permanent
Posted 29 days ago

Service Delivery Lead
£42,000 Base Salary company benefits
Peterborough

We have a fantastic new role in Peterborough with a leading multinational billion pounnd company looking to recruit a new addition to their IT Service Delivery department.
The purpose of this role will be to Implement, maintain and measure service delivery processes and procedures for Head Office and other locations taking Central IT Services

• BAU Operations, Service Desk / Improvement, Service Catalogue, Incident / aspects of change management, Infrastructure Patching Compliance, security & policy compliance
• Provide on-going 1st and 2nd line support of Head Office users and Head Office IT services.
• Head Office user based support of desktop and laptop hardware, associated peripherals and personal communications devices (Android and iPhone/iPad)
• Head Office IT Applications Portfolio (SharePoint, CAS, Expensys, TM1 Cognos)
• Subject matter expert, driving increased adoption and utilisation across (e.g. WebEx, Skype for Business, Intercall, Modern Office, Central Applications)

The role will be split into three segments as follows;

CENTRAL IT SERVICE DELIVERY GLOBALLY 50% Central IT Manager

• Lead performance reviews with suppliers on service delivery metrics
• Attend Meetings and Forums as required, representing the organisation (e.g. SSC Change Board, Audits, and Security)

HEAD OFFICE USER SUPPORT / COMPLIANCE 30% Central IT Manager

• Configure and deliver physical desktop hardware where required
• Lead the Head Office IT User Group forum, managing agenda, minutes and actions.
• Hold review of tickets and priorities with Central IT team members.

COLLABORATION TOOLS 20% Central IT Manager

•Subject matter expert, driving increased adoption and utilisation across (e.g. WebEx, Skype for Business, Intercall, Modern Office, Central and Strategic Platforms / Applications)

Qualifications & Experience required....

More than 4 years’ experience in a similar role
• Operating with broad stakeholder / user breadth – (e.g. from CEO to Junior staff)
• Operating within a context of Centralised shared service IT model
• Supplier relationships and performance management
• Managing a 2nd / 3rd Line technical support team
• Directly supporting a site of up to 100 users (with a number overseas staff ~circa 100 )
• Supporting business users and applications in a multi-site multi-country business

For more information about this role, please contact:

Andy Banks

andy.banks@interquestgroup.com
01442 509 072

See Andy Banks's jobs
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