Lead Delivery Manager - JD Replacement Sssshhhhhh

Competitive | Reigate | Contract
Posted 10 days ago

Lead Delivery/Programme Manager
East Surrey
Urgent 6 month contract

Our client are transforming their online customer servicing capability as well as looking to blend online and offline customer journeys.

An existing programme is in flight for this transformation and requires a seasoned Lead Delivery Manager/Programme Manager to provide leadership and control over the programme.The programme is multi-faceted incorporating elements of IT, business and operational change. Its benefits allow growth within the business whilst maintaining current levels of operational resource and to meet customer expectations for online servicing.

They are seeking a hands-on candidate who can provide structure to the programme, provide consistency of communication within the programme and to executive sponsors, and provide project control across agile workstreams.


• Maintaining programme governance and controls
• Chairing programme steering groups
• Supporting project teams in structuring of plans and monitoring of execution
• Working collaboratively with business, operational and IT stakeholders

Essential skills and experience:

• Programme design and structuring
• Combination of agility and project control
• Strong relationship skills above box-ticking, able to develop cohesive and supportive project culture
• Business benefits mapping and planning
• Technical understanding of modern IT capabilities (APIs, responsive frontend applications, data)
• Strong experience within e-commerce/retail environments

This is an urgent requirement and requires someone to be in post within a 2-3 week period. Please apply now for more information

For more information about this role, please contact:

Rob Smith


See Rob Smith's jobs
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