Business Support Analyst

Competitive | Sandyford | Contract
Posted 24 days ago

Business Support Analyst
Dublin, Ireland
12 months FTC
£ Competitive

InterQuest Solutions are delighted to be working with one of our most successful investment management clients supporting them with the recruitment of a Business Support Analyst to join the team. This role is based in Dublin, Ireland

Duties and Responsibilities:
• Provides regional business support for core activities within the Shared Service Centre (SSC) for Business Unit and FCS Functions
• Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities and execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
• Understands and/or able to learn integration within/across the A2R, P2P and O2C processes to maintain internal controls
• Supports expansion within the Regional SSC, including documentation, training, and stabilization of transitioned processes
• Reviews monthly GBS metrics compiled for areas of responsibility, provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
• Supports customer issue escalation processes for GBS inquiries in line with the GBS interaction model
• Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues, including coordination with other SSC locations and other FCS functions as necessary
• Coordinates off cycle payment processing and supports month end reconciliations
• Executes all assignments in accordance with established Service Level Agreements (SLA’s)
• Identifies and supports improvements in customer communications and internal escalation processes
• Responsible for AR collections across EMEA & APAC, & aging metrics and dashboard
• Responsible for the document management & retention across EMEA
• Supports knowledge management solution development and maintenance for customer service inquiries
• Encourages Business Support team productivity and raises potential issues to the Business Support Manager
• Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations

Essential skills:
• 3 to 5 years of Accounting experience, preferably supporting a Customer Relationship Management role
• Experience working across OTC, and P2P process streams
• Experience in project & change management preferred
• Experience with accounting and financial systems, preferably Oracle
• Experience in process improvement and application systems implementation
• Knowledge of Microsoft Office suite
• Team player.
• General understanding of internal control elements
• General understanding of the integration components and impacts across the A2R, OTC, and P2P processes
• Strong problem solving and analytical skills
• Good interpersonal skills
• Good written and oral communication skills
• Highly organized; ability to meet strict deadlines
• Excellent customer service skills
• Attention to detail and ability to take direction
• Ability to work efficiently in a team-oriented environment

If you have the skills we are looking for, please

For more information about this role, please contact:

Hazera Begum
0207 516 1240

See Hazera Begum's jobs
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