Data Centre Operations Manager - Croydon

Competitive | Croydon | Permanent
Posted 10 days ago

Data Centre Manager Croydon

The ideal Data Centre Manager must have deep technical knowledge while supporting a consistent customer experience for local clients across the region. As Data Centre Manager will interface with customers, strong communication skills are required. Additionally, this person must partner with the Sales Engineering team to align on customer needs from the beginning of the customer lifecycle.

DUTIES AND RESPONSIBILITIES of the Data Centre Manager:
SITE OPERATIONS

• Work with the Regional Data Centre Operations Managers to set strategic objectives for the property and manage the implementation
• Oversee all building systems and critical facilities equipment including fire/life safety, mechanical and electrical systems. Plan, implement, co-ordinate and supervise all mechanical/electrical operations, maintenance and energy management programs for a critical facilities environment.
• Understand and utilize maximum capabilities of all operational systems, including BMS, CMMS, etc.
• Recommend/implement improvements to the preventive maintenance programme on an on-going basis. Devise technical enhancements to improve various aspects of building operations.
• Work with Technical Operations to ensure that best practice is being adopted and that a common approach is in place.
• Identify and recommend operational improvements to be implemented on site.
• Respond quickly to emergency situations (i.e. fires, evacuation, equipment failure, call outs, etc.) and customer concerns and to be available to work outside normal hours, nights and weekends when required.
• Review any service failures and produce incident reports when required.
• Liaise with the Client Service Manager, Asset Management and Technical Operations.
• Responsible for timely execution of data centre services such as remote hands, customer installations and service requests.

• CUSTOMER SERVICES
• FINANCIAL MANAGEMENT
• LEASE ADMINISTRATION & IMPLEMENTATION
• PROPERTY ADMINISTRATION
• VENDOR & PERSONNEL MANAGEMENT

SKILLS & EXPERIENCE of the Data centre Operations Manager

• Planning, organising and prioritising skills
• Excellent verbal and written communication skills
• Strong rapport and relationship building skills with both internal and external customers
• Ability to work under pressure and keep calm in a crisis
• Previous experience managing a small team
• Experience of coaching, training and developing a team both technical and non-technical
• Experience of dealing with customer problems in difficult circumstances
• Experience of implementing cost controls
• Appreciation of the data centre and co-location sector
• Computer-literacy/IT skills - email, data entry, excel, power point, word
• Recognized formal technical training
• Significant experience of knowledge of critical building infrastructure (e.g. UPS, Generators, BMS, HV/LV systems and switching, cooling systems, etc.)

For more information about this role, please contact:

Robert Rees

robert.rees@interquestgroup.com
01442 285 025

See Robert Rees's jobs
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