Senior Third Line Infrastructure Engineer

£45,000 | London | Permanent
Posted 18 days ago

Infrastructure Engineer – 3rd Line Support – Wintel - Perm
My client are a leading non for profit organisation and they are embarking on large scale change to cater for a significant increase in end users. With this in mind, they are heavily investing in the IT department and hiring a number of new employees, so this is a very exciting time to be joining.
One of the roles they are sourcing is an Infrastructure Engineer to provide senior, 3rd line, infrastructure support.

Technical skills for the Infrastructure Engineer will include:
• Backup technologies, operation and scheduling
• Storage
• Software, platforms, OS, antivirus
• Active Directory
• Email management and administration
• IT Security

The Infrastructure Engineer will be accountable for ensuring Incidents assigned are managed to completion as quickly as possible, escalating as appropriate within the team or to suppliers. Provides knowledge to the support scripts and documentation, assists with reporting and customer satisfactory surveys. Performs allocated tasks as effectively as possible in order to drive successful service and team performance. Promoting the reputation of the service with internal and external customers through their customer service.
Infrastructure Engineer

For more information about this role, please contact:

Astrid Dolan
0207 025 0168

See Astrid Dolan's jobs
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