Helpdesk Engineer (Avaya/Ericsson/LG) - Farnborough

£25,000 | Fleet | Permanent
Posted 8 days ago

Helpdesk Engineer - Avaya/Ericson/LG - VoIP Technology - Fleet

My award winning client sells a range of telecommunications services for businesses, Business Broadband, MPLS, Leased Lines, Mobile and more. They are seeking an entry level Helpdesk Engineer to start their career in the telecoms industry.

Key Responsibilities:
- Log, Manager and close tickets in our clients CRM system and provide frontline support to their customers and end users
- Perform initial 1st & 2nd line support to the end user and resolving the fault.
- Assist with IT issues
- Provide out of hours on call support to customers
- Complete daily tasks such as system checks on customer's equipment

The ideal candidate will have:
- Avaya/Ericson/LG Experience
- Experience and Knowledge of a Helpdesk or Telecoms Customer Service environment
- Computer literate both in Software and Hardware
- An interest in Technology/Telephony/Networking/VoIP
- Use of Microsoft Office Applications

For more information on this opportunity please call me on 01442 285020 or email joe.burder@itqnetworks.com

For more information about this role, please contact:

Joe Burder

joe.burder@itqnetworks.com
01442 285 020

See Joe Burder's jobs
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