Complaints Handler

Competitive | Sundridge | Permanent
Posted 7 days ago

Complaints Handler

Up to £23,500 - Sevenoaks

InterQuest Solutions are proud to be recruiting for a Complaints Handler for one of our key clients based in Kent.

The Job:

This role is part of a growing team, currently 2, that ensure timely and accurate administration of any complaints to the company including liaison with the company’s introducers and customers and with the Financial Ombudsman Service by telephone and by correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

You:

Experience:

• Experience of working in a team in an office environment
• Experience of liaising directly with customers, Regulators and external agencies
• 1-2 years previous complaints experience
• Knowledge of treating customers fairly
• Awareness of current FCA regulations
• Ability to understand and comply with documented processes, policies and procedures
• Excellent verbal and written communication skills

Qualifications:

• Good educational background with proficiency demonstrable in maths and English
• Computer Literate, including MS office products and Email

Interpersonal:

• Adaptable and flexible
• Excellent verbal and written communication skills
• Ability to work as part of a team but also individually
• Reliable member of the team
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure and to tight deadlines
• Accuracy and attention to detail

For more information about this role, please contact:

Hazera Begum

hazera.begum@interquestsolutions.co.uk
0207 516 1240

See Hazera Begum's jobs
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