Mitel Maintenance Engineer - Unified Comms - London

£45,000 | London | Permanent
Posted 1 month ago

Mitel Engineer - Perm - London
£35-45k £6k car allowance
Mitel 330/MCD

Our client has been a the forfront of Unified Comms for over 25 years.

They have a dynamic product and solutions portfolio that spans a range of technologies within voice, data, mobile and managed documents. These are all supported by an extensive portfolio of technical and professional services that support our customer’s business needs and priorities.

If you want to join a business that is passionate about the technology it uses and the customers we work with, are credible in the market and with a stimulating working environment then we want to speak to you.

Role Purpose

This is a Mitel maintenance role with limited install requirements. Clients are mainly London based but some across the UK or in Europe. Most support work is carried out remotely.

- Responsible for maintaining and supporting Mitel solutions in both client virtualised environments and traditional Mitel hardware deployment.
- Working closely with the project management team and fellow engineers to provide a great client experience
- Resolve client issues remotely (phone/email) or directly on client sites (as and when needed)
- Ensure internal systems are kept up to date with fault call updates.
- Give regular updates to the Service Desk / Project managers for any particular client to enable client issues to be managed and resolved as quickly as possible
- Responsible for customer sign off/system documentation
- To carry out installing duties when required and work effectively with the Project Management team to respond to customer needs and utilise engineering time for business benefit
- Ensure personal accreditations are up to date and appropriate for work being performed
- To install a router or switch where necessary for the install
- Be part of the 24/7 rota

Experience Required:
- Demonstrate competence to work independently to support a Mitel solution in a client environment
- Proven track record of working with Mitel 3300/MCD product range.
- Have install and troubleshooting skills with Multimedia MiCC
- Have experience supporting: Mitel Communication Director, Mitel Border Gateway, Mitel MiCC Contact Centre (including Ignite), Mitel MiCollab
- An understanding of data networking (ideally with HP or Cisco)

The focus of this role is maintenance. This is an 80/20 split between maintenance and installation work.


If you would like to know more about this opportunity please call 01442 285020 or email

For more information about this role, please contact:

Joe Burder
01442 285 020

See Joe Burder's jobs
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