1st Line Support

£29,000 | Leeds | Permanent
Posted 3 months ago

1st Line Support Analysts - Leeds City Centre

1st Line Support Analysts required for this local award winning brand to work as part of a team of highly skilled first and second line support engineers.

You will be an experienced 1st line support specialist to work within our client's First-time Resolution teams which support the technology-enabled workforce within this market leaders' environment

Your responsibilities would include ownership of Incidents and Service Requests. Also will possess strong communication and customer service skills; 1st line resolution and incident management; people skills, Windows, Active Directory, Office 365, basic networking. The role-holder will also be expected to be a good "all-rounder" with experience of resolving issues on different types of devices

Experience of supporting Citrix environments will be advantageous. Also the ability to adhere to standards and utilise service management/logging tools

Effective triage/workload/time-management and great customer service skills are essential for this role

This role offers a competitive salary and career progression within this growing IT environment

For more information about this role, please contact:

David MacGregor

01423 878 651

See David MacGregor's jobs
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