E2E Service Capability Manager - HR / Finance

£75,000 | Luton | Permanent
Posted 1 month ago

My client are an international organisation who are looking for a new member of their ongoing strategy to inhouse a number of roles and cut out third party providers. The client implemented Workday as their new HR system but there seems to be lots more in way of improvements that need to be done to the system to optimise its capability and make it as user friendly as possible.

My client are looking for a Service Manager to help a team of consummate IT professionals in delivering continuous enhancement and innovation to through existing service management processes based Salesforce.com, Veeva, SharePoint and SaaS platforms. This candidate will have the opportunity to demonstrate leadership in maturing the service model and processes and through looking for ways to drive efficiency and quality from existing on-shore and off-shore IT resources.

The first 6-12 months in role will be focused on facilitating the implementation of service improvements and capabilities supporting the company's shift to customer centric IT service delivery. You can expect to join a team-oriented, exciting, challenging, and fast-paced environment.

In order to be successful through the application process...

• You will need to possess relevant Service Management/ Service Delivery experience in and around HR/ Finance CRM, systems.
• Experience delivering global CRM services in particular HR / Finance
• Experience in managing and sustaining diverse stakeholder relationships.
• IT service delivery of business applications to a globally distributed user base.

Salary is up to £75,000 base benefits Annual bonuses.
Location: Cambridge

For more information about this role, please contact:

Andy Banks

andy.banks@interquestgroup.com
01442 509 072

See Andy Banks's jobs
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