Application Support Manager

Competitive | West Timperley | Permanent
Posted 11 days ago

Application Support Manager
£60,000 - £65,000 package

This role has responsibilities for the management, support and efficient running of Applications Support teams. This support is provided by a number of teams and external 3rd party resources provided by either the software company or a specialist support company.

To organise the teams to ensure the stable operation in line with agreed service levels. You'll be responsible for delivering and maintaining functionality, system availability, IT systems training, security and performance to meet current service levels and future business needs, whilst always focusing on the business requirement. Part of your role will be to maintain appropriate team structure, skill levels and size, to work collaboratively with other IT and business areas providing ongoing support, advice and subject matter expertise for projects and programmes. You'll also ensure new acquisitions are on-boarded and integrated into our support processes.

It should be noted that staff numbers will flex to support the other associated support teams and staff members will potentially move between teams to maintain/increase experience levels and meet changing business requirements.

The list below is not in priority order.

1. Build effective relationships across all levels of the business and IT including operational, technical and senior management

2. Pro-actively identify opportunities for the optimising of existing applications and manage these as BAU projects

3. Drive continuous service improvement activities (with innovation as required) through best practices

4. Manage the delivery and ongoing availability of both internally and externally developed systems through active management of operational incidents and tracking the workloads and schedules of the team

5. Promote a collaborative team environment that fosters creativity, innovation and high performance

6. Own and manage the application budget through planning, tracking and monitoring of operational expenditure

7. Identify skills and knowledge gaps in order to continuously improve the support levels offered

8. Work with other Service Delivery Management colleagues to support and develop the company’s IT service operation, service continuity management and continual service improvement.

9. Plan, coordinate and supervise all activities related to the production application estate including but not limited to Incident Management, Problem Management, Change & Release Management & Supplier Relationship Management

10. Designing, implementing and operating the required MI & reporting to be accountable for, and able to accurately measure, manage and continually improve the performance of the team.

11. Any other duties commensurate with the role. This role is expected to develop along with future changes to department ways of working and general business development.
12. As a service owner own the overall relationship with 3rd parties, acting as the key focus point for issues with the supplier’s performance. Ensure suitable procedures are in place to enable the 3rd parties to meet their service level agreements. Look for opportunities to work with the Supplier Manager to reduce cost and challenge the suppliers to add additional value to the relationship

Experience (Essential)
Enterprise scale vulnerability management and configuration solutions

Substantial experience in a number of different roles within IT.

Confident leader with excellent presentation and communication skills and with a demonstrable track record of motivating others

Experience (desirable)
Leadership – ability to direct and motivate immediate team and other colleagues

Ability to quickly assimilate knowledge from outside own area of expertise

Track record in reviewing and improving processes.

Application Support Manager
£60,000 - £65,000 package

For more information about this role, please contact:

Andy Banks
01442 509 072

See Andy Banks's jobs
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