Technical Support Engineer

£28,000 | Cwmbran | Permanent
Posted 21 days ago

Technical Support Engineer - Permanent - IP Networking / IP Telephony / SIP / Linux


£24,000 - £28,000 Benefits

My client is a leading Unified Communications solutions solutions provider based in Cwmbran, who are looking for a Technical Support Engineer to join their expanding team to handle support issues with their external customers.

On a daily basis, you'll be in charge of:
- Handling support issues raised via email, phone and ticketing system
- Provide overflow for IT support
- Troubleshoot system and network problems, diagnosing and solving faults
- Raise issues with vendors when required
- Addressing technical problems through to resolution
- Ensuing all issues are logged and triaged accordingly

They are looking for people with experience in the following:
- Working in an IP telephony, Internet or other IT technology enviroment
- Linux experience
- Knowledge of portfolio products would be an advantage (Broadworks, Oracle, Sonus & Audiocodes)
- Knowledge of IP networking and IP telephony
- Excellent fault finding and troubleshooting skills
- Knowledge of relevant protocols such as TCP/IP and SIP

For more information on this opportunity please contact me on or 01442 285020

For more information about this role, please contact:

Joe Burder
01442 285 020

See Joe Burder's jobs
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