Social/Digital Community Manager

£42,000 | Milton Keynes | Permanent
Posted 23 days ago

Milton Keynes Based - FMCG - Maternity contract 12 Month FTC

ECOM are currently working with a much loved FMCG brand. As their demand grows so does their Digital Capability. Even though this is a Maternity cover, this role will develop over the next 12 months with you making a big impact. A fun, vibrant office, the company are looking for a creative Social Media Manager to join this growing team.

The Role:
•Defining and implementing a social media strategy to maximise exposure and engagement
•Working in partnership with some of the retail stores in the UK/Europe
•Creating and implementing a social media calendar and production of social content (images, video, infographics)
•Creating and running campaigns on a number of social media platforms –Twitter, Instagram & Facebook
•Coordinate with sports editorial team to drive traffic to the blog and increase awareness for blog content
•Work closely with Analytics & Insights team to mine social and customer data to generate new campaign ideas
•Coordinate with customer service agents to manage and escalate customer complaints via social channels
•Analysis of campaigns, reporting results and presentation of insights/actions
•Developing and maintaining market leading industry knowledge of social media marketing to assist with delivering a top level service.

•Great communication skills and highly creative
•A comprehensive understanding of all disciplines within marketing with proven skills in social media
•Extensive knowledge of and previous experience working with Facebook and other social media applications.
•Understanding of modern web technologies/social platforms and how to apply them to campaigns (including tracking)
•Highly analytical and able to demonstrate ongoing campaign optimisation
•Ability to understand, manipulate and interpret data to make informed business decisions and drive profitability
•Confident written and verbal interpersonal skills.
•Strong analytical skills and highly numerate
•Excellent decision making ability
•Innovation and ability to think “outside the box”
•Ability to thrive is a fast paced environment and value attention to detail

For more information about this role, please contact:

Zach Lander
0207 258 2394

See Zach Lander's jobs
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